GENERAL MANAGEMENT COURSES FOR 2010

GM 101 EFFECTIVE SUPERVISORY SKILLS

Target Group:
First-line supervisors and junior managers from all sectors of the economy.

Duration: 
1 week

Course Objective:
Supervisory managers are faced with the task of ensuring high production and productivity and quality control in addition to maintaining a highly motivated workforce. This course aims at equipping participants with knowledge and skills for effective performance as first line supervisors and junior managers and their teams.

Course Outline:

• Overview of the Job of a Supervisor and approaches to Supervision
• Delegation
• Planning, Monitoring and Control
• Staff Appraisal and Performance Coaching
• Time Management
• Problem Solving, Staff Discipline and Counselling

Dates:

GM 102 THE EFFECTIVE MANAGER

Target Group:
Middle and senior managers in all three sectors.

Duration:
3 weeks

Course Objective:
The course will facilitate the transition from being a “professional” to being a “manager”.  It also highlights personal insight into managerial strengths/weaknesses and individual management behaviours, through the use of simulation exercises and other participatory approaches.

Outline:

• Developing Management Perspective and Skills
• Planning and Organising Resources
• Directing and Motivating people
• Effective Delegation
• Effective Time Management
• Conflict Resolution and Management
• Communicating Effectively
• Group Decision Making and Problem Solving
• Managing organisational change

Date: 

GM 103 MANAGEMENT DEVELOMENT PROGRAMME

Target Group:
Middle managers from all sectors of the economy.

Duration:
2 weeks

Course Objective: 
This course aims at equipping participants with the requisite knowledge and skills for effective performance in their role as managers. It is possible that some middle- level managers are technically and professionally competent but lack management skills. 

Course Outline:

• Overview of Management
• Staff Appraisal and Performance Measurement
• Organisational Structuring and Job Design
• Staff Motivation, Discipline and Counselling
• Effective Leadership and Decision Making
• Communication Skills
• Quality and Time Management
• Conflict Resolution
• Financial Management

Dates: 

GM 105 PRESENTATION SKILLS

Target Group:
Chief executives, executive directors, senior and middle managers.

Duration:
1 week

Course Objective:
This course will assist you to acquire the skills that you require to prepare and deliver a speech effectively and with confidence.
As a manager, you are likely to be called upon to deliver presentations of many kinds.  Unfortunately, too many managers are paralysed at the prospect of speaking before a group.

Course Outline:

• Introduction to Public Speaking and Types of Speeches.
• Topics, Situational and Audience Analysis
• Organising materials and language use
• Principles and Practice of Delivery
• Using visual aids
• Evaluating presentations

Date:

GM 203 NEGOTIATION SKILLS

Target Group:
Senior and middle managers responsible for negotiating with donors, resolving conflicts within their departments and for acquiring resources for their departments.

Duration:
1 week

Course Objective:
This course aims at giving you the skills needed to become a successful negotiator and get what you want in business.
Effective negotiation is defined as reaching agreement where both parties are satisfied and feel good about their relationship.  Negotiation skills are therefore pivotal skills required in dealing with both day-to-day and on-going relationships. 

Course Outline:

• Understanding the negotiation process
• Identifying key negotiating elements; parties’ interests, issues and positions
• Conducting negotiations: selecting your team task division, testing perceptions, managing tensions
• Developing sustainable agreements
• Designing and using a negotiation checklist

Date: 

GM 301 EXECUTIVE MANAGEMENT SKILLS

Target Group:
Chief Executive Officers, General Managers and other Senior Managers from commercially related organizations.

Duration:
3 days

Course Objective:
The course aims at enhancing the conceptual skills and knowledge in executive management and those in senior management positions. The training process helps participants to be able to find solutions to many problems that they are confronted with in the course of discharging their duties.

Course Outline:

• Strategic Planning
• Performance management
• Management of Change
• Negotiating Skills
• Effective Leadership

Dates:

GM 401 CHANGE MANAGEMENT

Target Group:
Senior Managers and Decision Makers in all sectors of the economy.

Duration:
1 week

Course Objective:
Managers should be aware that they and their organizations are in an ever changing environment. Change needs to be encouraged for development or advancement to take place.  Managers therefore need to be well prepared for change so as not to be overtaken by events.  This seminar aims at equipping key decision makers with skills for coping with change and using change to advance positive developments.

Course Outline:

• Overview of Change Management
• The Change Process
• Approaches to Managing Change
• Dealing with Resistance to Change.
• Evaluating Change
• Strategies for Change

Date:

GM302 MANAGEMENT SKILLS FOR EXECUTIVE ASSISTANTS AND SECRETARIES

Target Group
Senior secretaries, Executive Assistants and Personal Assistants from Parastatals, Private and Public Sectors.

Duration:
1 week

Course Objective:
Most executive Assistants and Secretaries have the technical skills for a better performance in their duties but they lack managerial skills. Often, they are assigned managerial duties to organize and control resources. This course intends to equip such people with effective managerial skills, which would be used in discharging of their duties.

Course Outline:

• Developing Management perspective and skills
• Effective Time Management
• Communicating effectively
• Effective delegation
• Problem solving and Decision making
• Image Building and Management

Dates:  

GM 204 PUBLIC RELATIONS

Target Group:
Middle to senior managers, public relations managers/officers and personal assistants from the public, parastatal and private sectors.

Duration:
1 week

Course Objective: 
To equip participants with Public relations skills that are part of core management functions in a competitive environment where maintaining an excellent corporate image is the organisation’s preoccupation.

Course Outline:

• The role of Public Relations in Malawi
• Planning for Public Relations effectiveness
• Communication: the backbone of Public Relations.
• Public Relations and the Media
• Public Relations Ethics in Organizations
• Public Relations, Advertising and Marketing
• Image Building and Management
• Publicity Techniques
• International Public Relations
• Public Opinion
• Evaluating Public Relations effectiveness

Date: